Who says Customer Service is Dead? Long live Air Ambulance Card!

So we took a call over the weekend from a member who couldn't find her
updated membership cards. She was planning a trip and wanted to make sure
her family could get home in the event of a medical emergency.
Imagine her surprise when she was able to talk to a REAL LIVE PERSON, and
not only that, ONE OF OUR ADMINISTRATORS, on a Sunday night!
The family joined four years ago after a medical mishap in the Bahamas, when her husband, a
cardiologist, was dosed with GHB at a restaurant. After a stint in a
Bahamian hospital, he was flown to Miami (at considerable personal expense,
no doubt) where they performed the blood tests he hadn't been given on the
island.
Luckily... This weekend's emergency was just a case of misplaced mail... But
it's nice to know if our members need our services on a Sunday night in an
overseas hospital... A real live person will be there to take the call.

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